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How rajaalam protects your account and payment information

When you open an account with us, your personal data and payment details stay encrypted and secure.

Data encryption on every transactionDANA, OVO, GoPay and QRIS payments verifiedAccount access logged and secured
rajaalam How rajaalam protects your account and payment information
REACH OUR TEAM

Contact rajaalam about your privacy rights

Live Chat Support Available 24/7 inside your account lobby.
Email Support Send privacy inquiries to [email protected]. Include your account username and the specific data you're…
Account Settings Visit your profile page to update or review personal information, manage payment methods, and…
HOW WE HANDLE YOUR TRUST

Data security, retention and your account rights

Encryption and Storage

All payment information and account credentials are encrypted using industry-standard SSL protocols.

Payment Verification

When you deposit via DANA, OVO, GoPay or QRIS, we verify the transaction with the payment provider.

Cookie and Tracking

We use session cookies to keep you logged in and preference cookies to remember your language and game choices.

Data Retention

Account data is retained for the duration of your membership plus one year after closure.

Third-Party Sharing

We share payment information only with DANA, OVO, GoPay and QRIS providers to process your transactions.

Your Data Rights

You have the right to access, correct or export your personal data. Submit a data-access request through support@rajaalam.

Frequently asked questions about rajaalam's privacy policy

Payment records are retained for at least one year after closure for dispute resolution and regulatory compliance. Your stored card or e-wallet links (DANA, OVO, GoPay, QRIS) are encrypted and archived. You can request deletion of these records by emailing [email protected] with your account ID.

Withdrawal transaction records are kept for 18 months to verify payouts and resolve any disputes. You can view all your past withdrawals in your account history. Older records are archived but retrievable if you contact support with specific details.

Yes. Submit a data export request through your account or email [email protected]. We'll compile your name, email, transaction history, and account preferences into a portable file within 14 business days. You can download it directly or have it sent to your registered email.

No. We never sell your personal data to third parties or share it for marketing purposes. Your information is used only to operate your account, process DANA, OVO, GoPay and QRIS payments, and comply with local regulations. Where local law permits, we may disclose data to regulatory authorities.

Payment details are encrypted using SSL 256-bit technology and stored on PCI-compliant servers. We retain transaction receipts in your account for six months for easy reference. Full records are kept per local compliance rules and are not shared with unrelated third parties.

We use session cookies to keep you logged in, preference cookies for your game settings, and analytical cookies to track lobby performance. Essential cookies cannot be disabled, but you can opt out of analytical cookies in your browser settings or in your rajaalam account privacy preferences.

Go to your account profile in the rajaalam lobby and edit your name, email or phone number directly. Changes take effect immediately on your next login. For sensitive corrections (date of birth, payment method), contact live chat support to verify your identity first for security.