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How rajaalam Protects Your Account and Data

Your account security, payment verification, and personal data handling are core to how we operate on rajaalam.

Account verification requiredEncrypted payment storageLive withdrawal checks

Our Legal Posture and Your Rights

rajaalam Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account on rajaalam, you agree to our terms, which cover account responsibility, withdrawal processes, and data use. We retain your gameplay history for dispute resolution and compliance; we do not sell your personal information to marketing partners. Withdrawals via DANA, OVO, GoPay

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and QRIS are processed through our payment-verification system—most clear within one business day. Your right to request account data, correct information, or close your account exists where local law permits. Payment disputes are handled by our support team; contact us within 30 days of a transaction
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if you notice an error.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT CHANNELS

Reach Our Legal and Compliance Team

Questions about your account rights, data requests, or policy interpretation are handled by our legal support team across three channels.

ACCOUNT SECURITY

How We Handle Your Data and Withdrawals

rajaalam uses industry-standard encryption to store your payment method details—card numbers, DANA and OVO account IDs, and QRIS tokens are hashed and isolated from public-facing systems.

Data Encryption

All payment and account information is encrypted at rest and in transit.

Withdrawal Verification

Every payout via DANA, OVO, GoPay or QRIS passes through automated fraud checks and manual review for amounts above Rp…

Gameplay Logs

We retain your bet history, session timestamps, and game outcomes for 36 months.

Account Closure

Close your account anytime via the settings menu. After closure, personal data is deleted within 60 days; gameplay records are…

Data Access Requests

Submit a data-access form through the support portal. You'll receive a complete record of your account activity, payment history, and…

Policy Changes

We notify you of material legal or policy updates via email and in-app banner 30 days before they take effect.

Common Legal and Account Questions

Below are answers to the policy questions we hear most from our account holders. If your question is not covered here, open a support ticket or live chat with our team.

Your account is frozen immediately; withdrawals and deposits stop. You retain the right to retrieve your account balance within 30 days. After 30 days, unclaimed balances are held in escrow per local law. Personal data is deleted 60 days after closure unless a legal hold is in place.

Most withdrawals via DANA, OVO, GoPay and QRIS clear within one business day. Verification delays due to fraud checks or duplicate account flags may add 24–48 hours. We'll notify you by email if your withdrawal enters manual review.

Yes. Submit a data-access request through the support portal with your account ID. We'll compile your bet history, session logs, and payment records within 10 business days. The file is delivered via secure email.

If you believe a transaction is fraudulent or a game result is incorrect, contact support within 30 days with your account ID and transaction details. Our team reviews your gameplay log and payment record; if an error is found, we issue a correction to your balance.

No. Your name, email, phone, and payment details are never sold to third parties. We use your data for account verification, regulatory compliance, and fraud prevention only. You can request deletion of non-essential data anytime via the support portal.

Log into your account, open Settings, and select 'Personal Information'. You can update your email, phone, and address. For payment method corrections, open a support ticket—our team verifies changes before processing.

Account eligibility and payout access depend on local law where local law permits. When you open an account, we confirm your region and eligibility based on your IP address and registered address. Contact us if access is restricted in your area.

How rajaalam Protects Your Account and Data

Reach Our Legal and Compliance Team

How We Handle Your Data and Withdrawals

Data Encryption

Withdrawal Verification

Gameplay Logs

Account Closure

Data Access Requests

Policy Changes

Common Legal and Account Questions

01 What happens to my account if I request closure?

02 How long does a withdrawal via DANA or OVO take?

03 Can I request a copy of my gameplay data?

04 What is your policy on account disputes?

05 Do you sell my personal information?

06 How do I update or correct my account information?

07 What is your policy on account access where I live?

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